From Data to Decisions: Engineering Persona-Driven Tools for Smart Territories

This talk presents a software engineering approach for supporting urban resilience and planning through data-driven, user-centered design. It introduces an open-source software ecosystem for territorial monitoring that integrates diverse data sources such as satellite imagery and ground-based sensors. This ecosystem is used to produce KPI-based insights on quality-of-life metrics including air quality, temperature, and walkability. Built on this platform, the second contribution is a customisable application for validating urban evacuation plans using multi-agent simulations. Featuring a persona-based interface, the app adapts to various user roles (civil protection agencies, safety planners), simulates complex scenarios, and supports iterative development through continuous stakeholder feedback. Together the ecosystem and the application combine GIS, agent-based models, and scalable architectures to deliver actionable intelligence and improve public decision-making in dynamic environments.